Buyer Protection
What Buyer Protection covers when you buy on Bifrost, and how to claim it.
Last updated 1 October 2026
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On this page
1. Authenticity, guaranteed for life
Every physical coin on Bifrost is examined by professional numismatists before its certificate is issued, and each certificate for a physical coin corresponds to one specific, individually identified coin held in the vault. If a coin you bought on Bifrost is ever shown by a qualified expert to be not genuine, we refund your full purchase price and the certificate is withdrawn. This guarantee does not expire and follows the coin through resales on the platform. Digital demo editions and prototype designs have no physical coin, so this section does not apply to them.
2. Paid means received
Bifrost settles both legs of your purchase as the settlement agent: it takes your payment and, in the same settlement, transfers the certificate to you. You are never left having paid without receiving your coin, and there is no counterparty you have to wait on to perform. Orders also settle only when the payment comes from the wallet linked to your account — a payment from any other source is rejected, which prevents interception and mistaken-payment disputes.
3. The coin itself
While vaulted, your coin is stored in an individually assigned slot under the custody terms set out in the Terms of Service. If you redeem and the shipment arrives damaged or does not arrive, report it within 14 days of the notified delivery date and the claim is handled by us, not by you against a carrier.
4. What protection does not cover
Market prices of collector coins move in both directions, and buyer protection does not cover the resale value of your purchase. It also does not cover damage occurring after you have taken personal possession of a redeemed coin, or claims arising from transactions conducted outside the platform.
5. How to raise a problem
Start at the Verify page to check any certificate, or open a support ticket from your account. Claims under the authenticity guarantee should include the certificate reference and the expert findings. We acknowledge every claim within two working days and keep you informed until it is resolved. If you disagree with an outcome, you may escalate to a written complaint, which is reviewed by someone other than the original handler; the dispute path in the Terms of Service then remains open to you.
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